Frequently Asked Questions
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Delivery & Returns
We keep things simple at The Online Garden Store:
Delivery
- Standard delivery: £3.95
- Free delivery on orders £50+
- Next Day delivery: £5.95
Returns
- Returns accepted within 30 days of delivery.
- Just a £1 return fee, deducted from your refund.
- Items must be unused, in original packaging, with proof of purchase.
- Some exclusions apply (e.g. seeds, bulbs, plants, gift cards).
Faulty or damaged?
No problem — we’ll replace or refund you free of charge.
Your rights
You also have a 14-day cooling-off period under UK law, plus full protection under the Consumer Rights Act 2015.
👉 For full details, see our Refund & Returns Policy.
How can I track my order?
You will receive an email with your tracking number, as well as updates from the courier.
What is the cut off for next day delivery?
All orders placed before 12pm will be despatched on the same day. Please select Next Day Delivery at checkout.
Can I still talk to someone?
Yes, of course! Please use our contact form below or on our contact us page, alternatively, please email info@theonlinegardenstore.com and we will aim to get back to you within 1-2 business days.